Delivery & Returns

Delivery

1. Free Delivery in the UK:

  • Enjoy free delivery within the UK for orders over £35 GBP.

2. Shipping Origin:

3. Dispatch Time:

  • We strive to dispatch all orders within 24 hours, subject to stock availability.
  • Orders placed on weekends and public holidays will be dispatched on the next working day.

4. Out of Stock Items:

  • In the event that an item is out of stock, our dedicated Customer Service Team will promptly contact you to provide assistance and discuss available options.

Returns and Refunds

We are committed to ensuring your satisfaction with your purchase. If you wish to return an item, please carefully read and follow the guidelines below:

1. Contact Us before Returning:

  • Prior to returning any items, please contact our customer support team through Contact us.
  • Our customer support representatives will assist you and provide the necessary instructions for returning the item.
  • We will also provide you with the address where you can send the item or arrange a drop-off if available.
  • Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Gift receipts can only be used for exchanges and not for refunds. If you have received an item as a gift and would like to exchange it, please ensure that you have a valid gift receipt and do it within 14 days. We apologise for any inconvenience this may cause.

2. Time frame for Returns:

  • We accept returns within 14 days from the order arrival date.
  • Please ensure that the returned items meet our guidelines, as outlined below.

3. Condition of Returned Items:

  • Please ensure that your items are returned new, unused, and with their original packaging and garment tags still attached.
  • When trying on items, make sure they do not come into contact with perfumes, sprays, creams, or other chemicals. Try shoes on a soft, clean surface. Lingerie and swimwear must only be tried on over underwear.
  • Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached (if applicable).
  • Shoes must be returned in their original, undamaged box, as it is considered part of the item.
  • Keep items away from animals and pets to prevent soiling with pet hair, etc.

4. Non-Returnable Items:

  • Toiletries and personalized items are non-returnable unless faulty.
  • We cannot accept returns for items that have been worn, used, soiled, or damaged.

5. Refund Process:

  • Once we receive your item, we will inspect it and notify you of its arrival.
  • We will promptly inform you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund via the original payment method within a maximum period of 14 days, depending on your bank or card issuer's policies.

Please note that returns that do not meet our guidelines will be shipped back to you.

If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are here to help you throughout the returns and refund process.

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